New Delhi: A viral video from a premium Duronto Express train has triggered a major hygiene controversy after catering utensils were allegedly seen being washed inside a train toilet. The incident has raised serious questions over food safety standards in railway catering services.
The matter relates to Train No. 12223, the Lokmanya Tilak Terminus Ernakulam Duronto Express. The video, reportedly recorded in the First AC coach H1, showed food plates and cutlery kept near the toilet area while a staff member was allegedly handling utensils inside the washroom.
After the video surfaced on social media, the Food Safety and Standards Authority of India reportedly issued a notice to IRCTC, seeking factual comments and an action taken report. The food safety regulator is said to have treated the matter as a serious violation of hygiene and sanitation norms under the Food Safety and Standards regulations.
FSSAI also reportedly asked IRCTC to clarify whether the onboard catering service was being run by a contractor or licensee, and to provide details of the service provider, including licence related information. The regulator also sought details of corrective steps taken after the incident and training provided to food handlers deployed on the train.
IRCTC, however, said in its statement that it had not received any notice from FSSAI in the case. At the same time, the corporation said prompt action had been taken after the May 24 incident. According to IRCTC, the service provider was fined and the staff members concerned were removed from duty.
The incident has angered passengers and social media users, especially because it allegedly took place in a First AC coach of a premium train, where passengers expect higher standards of cleanliness and service.
The controversy has once again placed railway catering under public scrutiny. While the final findings will depend on the official inquiry and response from IRCTC, the episode has highlighted the need for stricter monitoring, better staff training and stronger accountability in onboard food services.