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Twitter Appoints New Grievance Officer For India

New Delhi: Even as the government and Twitter continue to be at loggerheads over the new IT rule, the latter has appointed California-based Jeremy Kessel as the new Grievance Officer for India as required under the new Information Technology Rules, 2021. Twitter’s interim resident grievance officer for India, Dharmendra Chatur, had stepped down.

Kessel is the Global Legal Policy Director of Twitter.

The new IT rules which came into effect from May 25 mandate social media companies to establish a grievance redressal mechanism for resolving complaints from the users or victims.