New Delhi: Air India, the second-largest airline in India, continues to face significant issues even after privatisation and under Tata Group ownership. The airline still suffers with complaints; criticism not only comes from regular travellers but also from well-known individuals like Member of Parliament Supriya Sule and Union Minister Shivraj Singh Chouhan. Now David Warner, an Australian cricket player, also finds himself on the list of people dissatisfied with airline performance.
After a late Air India flight, David Warner lately expressed his frustration on social media (X). He made it known that he was aboard a plane without a pilot, which resulted in some waiting hours for the flight to take off. Warner questioned why an aeroplane might carry passengers if no pilot could manage it.
Air India said that bad weather at Bengaluru airport caused the delay, which resulted in a delay in the pilot and crew member arrival. Almost all aircraft were delayed; some were diverted. Back then, more details concerning the occurrence were not easily available.
After decades of government attempts, Air India was privatised; Tata Group bought it for ₹18,000 crores, therefore absorbing its debt of ₹15,300 crores. The airline was “homecoming” when, after 69 years, Tata Group took over its operations. In Ratan Tata’s life, this was among the biggest offers he had to make.
Following the takeover, Tata Group started grouping its other airlines—including upscale brands like AirAsia India and Vistara—into Air India. The group has renovated kitchens and improved food quality; it has purchased new aircraft and rebuilt old ones. However, in terms of customer service, the airline is lagging behind and has not demonstrated any improvement in this area.
For most, the service of Air India has caused questions. Union Minister Shivraj Singh Chouhan had to board a jet with a broken seat, while Supriya Sule’s trip experienced an hour-long delay. The two leaders turned to social media (X) to vent their complaints on the airline’s service.
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